RESPONSE BUSINESS MAHARASHTRA

RBI tells banks to empower Internal Ombudsmen to redress customer grievances

Mumbai, July 13 (IANS): The Reserve Bank of India (RBI) on Monday asked banks to empower their Internal Ombudsmen (IO) mechanism to strengthen customer service and redress grievances speedily in order to avoid external escalation of cases.A

Morung Express 2 newsrooms Mon, 13 Jul 2026 16:12

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The Hindu BusinessLineInternal ombudsmen must provide fair resolution of customer complaints, reduce external escalation: RBI Deputy Governor Swaminathan