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Internal ombudsmen must provide fair resolution of customer complaints, reduce external escalation: RBI Deputy Governor Swaminathan
Swamiinathan requests IOs to identify recurring issues, undertake root cause analysis and help implement remedial measures
Pulse Bharat · Why it matters
Read the original at The Hindu BusinessLine ↗
The RBI Deputy Governor's directive ensures timely and fair resolution of customer complaints, reducing unnecessary external escalations and bureaucratic delays.